Delete account and data
You can ask CRIARFLIX to delete your Tefra account and all progress linked to it, even if you have already uninstalled the game.
How to request it
- Send an email to ricardo@criarflix.com.br with the subject “Account deletion — Tefra”. The button below opens your email app with the message ready; just fill it in and send it.
- Because the account is a guest account with no email address, tell us your commander name, your village name and, if you know them, its region and coordinates (shown at the top of the world map, such as “(-19|-7) · Oeste”).
- If the game is still installed, we may ask for a confirmation made from inside the game to make sure the account is yours. Do not send passwords or documents.
What is deleted
The guest account and its session, the hero (name, appearance, level, items and equipment), villages, buildings, resources, troops, marches, reports, in-game coins and the account's order history. Deleted villages disappear from the map.
What may be kept
- Battle reports involving other players may remain in their accounts until they expire (30 days), showing your old commander name.
- Server technical logs (IP address, date and time) until the maintenance that removes them, and the record of the deletion request itself.
- Data required by law or needed to investigate fraud, for as long as the law allows.
- Data processed by ad networks and app stores follows their own policies; requests about that data should also be made to them.
Timeframe
We confirm your request by email and complete the deletion within 15 days of confirming the account is yours. Deletion is permanent: progress cannot be recovered afterwards.
Only want to remove the data on your phone? Uninstalling the game or clearing the app's data removes what is on the device, but does not delete the account on the server.